Accessibility statement for Private sale of a vehicle (Keeper to keeper)

This accessibility statement applies to the service to notify the private sale of a vehicle

This website is run by DVLA. We want as many people as possible to be able to use this website. For example, you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Screen reader users were unable to determine what the radio buttons referred to, especially when navigating out of the context of the page.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: vehicleservices@dvla.gov.uk

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or contact our Contact Centre by:

We’ll consider your request and get back to you in 3 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • WCAG 2.2 success criterion 1.3.1 Info and Relationships (Level A).

Related form controls were not correctly programmatically grouped. Screen reader users were unable to determine what the radio buttons referred to, especially when navigating out of the context of the page.

We plan to group radio buttons into the fieldset correctly by 7th April 2026. When we publish new content we’ll make sure it meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

Low Priority WCAG Level AAA

1.4.6 Contrast (Enhanced) (Level AAA)

Text has been displayed with a contrast ratio which does not meet the minimum requirement to satisfy the criteria.

3.2.5 Change on Request (Level AAA)

Links were found that opened in a new tab but did not inform users of this functionality.

2.4.9 Link Purpose (Link Only) (Level AAA)

Links were present that were not descriptive when navigating out of the context of the page.

Preparation of this accessibility statement

This statement was prepared on 26th November 2025. It was last reviewed on 26th November 2025.

This website was last tested on 18th November 2025 against the WCAG 2.2 AA standard. The test was carried out by Digital Accessibility Centre Limited.