Accessibility statement for Private sale of a vehicle (Keeper to keeper)

This accessibility statement applies to the service to notify the private sale of a vehicle

This website is run by Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this website. For example, you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible.

Several instances of incorrectly marked up headings were identified; this makes it difficult for screen reader users to understand the structure of the page, as well as being able to clearly identify the contents of the page.

Layers were not marked up correctly which meant that users focus was able to leave the layer, this makes it difficult as screen reader users can become disorientated as a result. Fieldset and legends had not been provided to key groups of form elements such as radio buttons, this makes it difficult for screen reader users to group the content together.

Legends that have been provided are ambiguous and do not match the questions that that users are expected to select.

While overall the colour contrast of the site was good, there were instances of colour use to indicate interactive content. Users with low vision experienced difficulty interacting with this content as there was no alternative method to indicate the interactivity, such as mouse cursor change.

Mobility impaired users encountered elements that were not accessible to standard keyboard commands or voice activation software. Keyboard only users, found it difficult to navigate some content due to a lack of focus highlighting.

Throughout the service several instances were present where the https://GOV.UK design system had not been followed correctly causing certain functionality to become difficult to use and in turn hindered users experience throughout the site.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, Email our External Communications team and we will see if we can help, or contact our Contact Centre by:

email
Telephone: 0300 790 6802
web chat

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: The Vehicles Service Manager vehicleservices@dvla.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances - this means the content in question is in scope of the regulations, but there’s an accessibility problem with it.

Non-accessible content

The content listed below is non-accessible for the following reasons: non-compliances (this means the content in question is in scope of the regulations, but there’s an accessibility problem with it).

Non-compliance with the accessibility regulations

Skip links

These have been implemented incorrectly throughout the service, giving the impression that no skip link was present. This fails the WCAG 2.1 success criterion 2.4.1

We’ll make sure that skip links are provided on every page throughout the service by November 2020 and when we publish new content, it will meet with accessibility standards.

Image Link

It has been identified that an image link had not been given clear alternative text. This fails the WCAG 2.1 success criterion 1.1.1 and 2.4.4

We’ll make sure that image links are provided on every page throughout the service by November 2020 and when we publish new content, it will meet with accessibility standards.

Keyboard Access

There are elements that are only accessible to a mouse user. This fails the WCAG 2.1 success criterion 2.1.1 and 2.1.3

We’ll make sure that keyboard access is consistent on every page throughout the service by November 2020, and when we publish new content, it will meet with accessibility standards.

Fieldset and Legend

It has been identified that a fieldset and legend are not provided to groups of radio buttons throughout the service. This fails the WCAG 2.1 success criterion 1.3.1

We’ll make sure that the fieldset and legend is consistent on every page throughout the service by November 2020 and when we publish new content it will meet with accessibility standards.

Modal

It has been identified that the focus does not remain within the modal for users that navigate with a keyboard. This fails the WCAG 2.1 success criterion 2.4.3